---
title: "From Chaos to Control: Transform Incident Management"
description: Incident response can make or break IT operations. When the response is fragmented, communication breaks down, teams operate in silos, service disruptions last longer, and accountability suffers - resulting in repeated failures.
image: https://webinars.techstronglearning.com/hubfs/2025.03.25-Xurrent-Social-1080x1080-DO.png
---

From Chaos to Control: Transform Incident Management

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##### On Demand

Incident response can make or break IT operations. When the response is fragmented, communication breaks down, teams operate in silos, service disruptions last longer, and accountability suffers - resulting in repeated failures. IT leaders must bridge the gaps between ITOM, ITSM, and IT Incident Management to drive faster resolution and long-term resilience. This session cuts through the noise, providing leaders with a clear framework to optimize incident management, improve cross-team coordination, and ensure IT is positioned as a strategic enabler of business continuity. Walk away with actionable strategies to streamline processes, eliminate inefficiencies, and lead your organization into a new era of IT operations excellence.

**Key Takeaways:**

– Learn how to break down barriers between ITOM, ITSM, and IT Incident Management to improve coordination and accelerate incident response.  
– Discover strategies to ensure clear ownership and better tracking of incidents to prevent recurring failures.  
– Position IT operations as a proactive enabler of resilience and operational excellence, not just a reactive problem solver.  
– Identify and remove inefficiencies that slow response times, improving both short-term fixes and long-term stability.  
– Walk away with a proven approach to improving cross-team collaboration, reducing downtime, and delivering measurable IT and business outcomes.

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### Phil Christianson

###### Chief Product Officer - Xurrent

 Phil spearheads product management at Xurrent bringing innovations from the white board to market. A top-notch problem solver with a track record for building durable, impactful products, Phil brings a laser-focused approach to product management. Before Xurrent, he led Pricing Technology at Wayfair. Based in New England, Phil holds a BBA in Management of Information Systems from the University of Iowa.

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### Jim Hirschauer

###### Head of Product Marketing - Xurrent

Jim Hirschauer, a seasoned technology professional at Xurrent, specializes in incident management, IT operations, and SaaS solutions. With a track record of driving organizational success, he delivers actionable insights that help teams navigate the evolving technology landscape and implement strategies for operational excellence.

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