Incident response can make or break IT operations. When the response is fragmented, communication breaks down, teams operate in silos, service disruptions last longer, and accountability suffers - resulting in repeated failures. IT leaders must bridge the gaps between ITOM, ITSM, and IT Incident Management to drive faster resolution and long-term resilience. This session cuts through the noise, providing leaders with a clear framework to optimize incident management, improve cross-team coordination, and ensure IT is positioned as a strategic enabler of business continuity. Walk away with actionable strategies to streamline processes, eliminate inefficiencies, and lead your organization into a new era of IT operations excellence.

Key Takeaways:

– Learn how to break down barriers between ITOM, ITSM, and IT Incident Management to improve coordination and accelerate incident response.
– Discover strategies to ensure clear ownership and better tracking of incidents to prevent recurring failures.
– Position IT operations as a proactive enabler of resilience and operational excellence, not just a reactive problem solver.
– Identify and remove inefficiencies that slow response times, improving both short-term fixes and long-term stability.
– Walk away with a proven approach to improving cross-team collaboration, reducing downtime, and delivering measurable IT and business outcomes.