Actionable ITSM Strategies to Drive Towards the “Effortless” Experience
2025.06.25-SolarWinds-Email-1200x600-3

Sponsored By:

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Wednesday, June 25

1 pm ET

In the world of ITSM, complexity can be a silent killer. If your systems feel cumbersome and your processes inefficient, you’re not just wasting time—you’re risking burnout, frustration, and missed opportunities. How can you flip this script and make your ITSM operations feel productive, smooth, and purposeful? Join this conversation with Lauren Okruch, ITSM evangelist at SolarWinds, and Guy Currier, analyst at The Futurum Group, where they’ll provide their insights on the sources of chaos and complexity and what actions you can take to enable smooth, efficient service management that just works.
 
They’ll explore a vision of how to:
  • Set Solid Foundations: Align your people, processes, and technology towards a common goal, laying the groundwork for smooth and scalable operations.
  • Prioritize Experiences: How the operator’s user interface can enhance not just the IT team’s but the end-user’s experience and make support feel effortless.
  • Introduce Efficiency-Boosting Capabilities: How workflows, automations, and integrated asset management—not simply more agents—drive the efficiencies your ITSM team needs to thrive.
  • Connect the Organization: Understand the opportunity service management and observability integrations bring to boost operational resilience and make cross-departmental collaboration simpler and more seamless.
 This session is a must for IT leaders seeking to optimize their ITSM strategy for smoother, faster, and more resilient operations. Don't miss the chance to shift your ITSM mindset towards the “effortless” experience for operators and end-users alike.

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Lauren Headshot-modified

Lauren Okruch

IT Service Management Evangelist - SolarWinds
Lauren is a passionate ITSM evangelist at SolarWinds. With a deep appreciation for the balance between structure and simplicity, Lauren focuses on creating understanding and solutions that help reduce friction and improve efficiency. As an American living abroad in Ireland, she brings a global perspective to her work and enjoys exploring the intersection of technology and human-centered processes.
Guy Currier-modified (2)-1

Guy Currier

Analyst - The Futurum Group

Guy is the CTO at Visible Impact, responsible for positioning, GTM, and sales guidance across technologies and markets. He has decades of field experience describing technologies, their business and community value, and how they are evaluated and acquired. Guy’s specialty areas include AI, DevOps/cloud-native/12-factor, enterprise applications, application integration, Big Data, governance-risk-compliance, containerization, virtualization, HPC, CPUs-GPUs, xPUs, and systems lifecycle management